Regulations on non-trading operations

1. General Provisions

1.1. This Regulation on the implementation of non-trading operations (hereinafter referred to as the “Regulation”) has been developed within the framework of international cooperation measures aimed at combating financial abuse, identifying and preventing violations of the law, and fixes the procedure for conducting non-trading operations on the Client’s account with Comert Comertex spool. s.r.o (hereinafter referred to as ” Company”).

1.2. This Regulation is open in nature and is an integral part of any agreement concluded between the Company and the Client.

1.3. Non-trading operation – any operation of the Client to deposit funds to the Client’s account, withdraw funds from the Client’s account or internally transfer funds between the accounts of the Client’s Personal Account.

1.4. The client is solely responsible for the correctness of the payments made by him. When changing the bank details of the Company, the Client is solely responsible for payments made using outdated details.

1.5. The Company is not responsible for the timeliness and correctness of the crediting of funds transferred by the Client using details other than the details published in the Personal Account on the Company’s website.

2. Trading account

2.1. To ensure the possibility of concluding conversion transactions in the financial markets, the Client transfers funds to replenish the trading account.

2.2. To keep records of funds deposited by the Client to ensure settlements for conversion transactions, as well as to keep track of completed transactions and financial results, the Company opens a trading account in the name of the Client in the Company’s accounting system.

2.3. The Client’s funds are actually in the Company’s bank accounts. At the same time, the Company does not charge or pay interest on the Client’s funds.

2.4. The request for opening a trading account is made by the Client independently in the Personal Account on the Company’s website in the corresponding part of the website. At the moment of opening a trading account, the Client is provided with unique access codes to the trading platform.

2.5. Individual access codes are used to identify the Client when concluding conversion transactions. The password can be changed at any time at the request of any Party. When changing the password on the initiative of the Company, the Client is sent a corresponding notification to the e-mail address specified by the Client as contact information.

2.6. The conclusion of conversion transactions is possible from the moment the funds are credited to the trading account in the amount necessary for the transactions.

2.7. The financial results (profit and loss) of the Client on the concluded conversion deals are reflected in the trading account at the moment of closing the position for each individual currency pair. The calculation of financial results is carried out in the manner prescribed by this Regulation.

2.8. The Company has the right to close a trading account if the Client does not conduct any transactions on the account for 12 (twelve) months in a row, and there is no funds on the account.

2.9. The Company does not charge any commission for servicing inactive trading accounts.

2.10. The Company has the right to close the Client’s trading account and refuse further service at any time. In this case, the Company will strive to notify the Client about the closure of the account by all available means of communication.

2.11. If the balance on the Client’s trading account is less than $ 0.01, this balance must be debited from the trading account.

3. Conditions and procedure for transferring funds to / from the trading account

3.1. Trading accounts are maintained in the following currencies: US dollar, Russian ruble, euro.

3.1.1. If the trading account is replenished with a currency other than the currency of the trading account, then this currency is converted either at the internal rate of the Company at the time of transfer, or at the rate of the paying agent through which the payment is made, or at the rate of the payment institution in which the Client has an account is opened and from which the replenishment is made. The internal conversion rate is published in the Personal Account.

3.1.2. If funds are withdrawn from the trading account in a currency other than the currency of the trading account, then this currency is converted either at the internal rate of the Company at the time of transfer, or at the rate of the paying agent through which the payment is made, or at the rate of the payment institution in which the Client has an account and to which the withdrawal is made. The internal conversion rate is published in the Personal Account.

3.2. The replenishment of the trading account, as well as the withdrawal of funds from the trading account, are made using only those transfer methods that are available in the Personal Account. The size of commissions and other costs for each method of transferring funds are published in the Personal Account and on the Company’s Website and may be changed from time to time by the Company.

3.3 The Company compensates the commission for the Client’s further trading on trading accounts, except for the commission incurred by the Client as a result of the use of credit funds or violations of the standard terms of the payment instrument in the Client’s possession and used to replenish the trading account. If the trading was not carried out or was carried out in insignificant volume (less than 5 lots on currency pairs), the Company reserves the right to write off from the Client’s account the compensation of the deposit commission. The Company does not compensate withdrawal fees.

3.4 Requests for non-trading operations, such as deposits, withdrawals and internal fund transfers, are created by the Client in myAlpari and are considered accepted by the Company if they are displayed in myAlpari in the section “History of Operations”, as well as in the Company’s client requests accounting system.

3.5 Funds transferred by the Client to his trading account shall be credited no later than the next business day from the date of receipt at the Company’s account, provided that the payment document contains all the data necessary to identify the payment.

3.6 The Client agrees that in case of software failures of third-party banks and payment systems, delays in crediting funds to the trading account are possible.

3.7 The Company undertakes to ensure the crediting of funds to the trading account of the Client in case of detection of any software failure, leading to delays in the automatic crediting of funds, provided that the Client is informed about the delay.

3.8. when depositing funds, the details of the account from which the deposit is made must coincide with the details of the Client in myAlpari on the Company’s website, including, but not limited to, such data as Name, Last Name, e-mail address and telephone number. If the deposit was made by a third party, a refund will be made with a refund fee charged by the Client. 3.9.

3.9 Withdrawal of funds is possible in the same way and to the same details, which were used to deposit to the trading account.

3.9.1 If the trading account was deposited by different deposit methods, the withdrawal should take place in a proportional ratio.

3.9.2 If the trading account was funded by a payment system, which is not in the list of payment systems available for withdrawal, the withdrawal can be made to any verified payment system, including, but not limited to the transfer to a bank account and bank card.

3.9.3 Withdrawal of funds by means of bank transfer in US dollars is possible only if the account was funded by a bank transfer in US dollars. Withdrawal of funds in euros and Russian rubles is available without restrictions according to the conditions of paragraph 3.8. The final amount of commission for the transfer depends on the amount of transfer and the recipient country, as well as on the billing of correspondent banks.

3.9.4 The Client has the right to withdraw funds from the trading account to details other than the Client’s deposit details, if the following conditions are simultaneously satisfied:

The Customer has passed the basic verification;
The replenishment details have been verified;
Withdrawal details are verified;
Within one calendar month, the amount of withdrawal to details other than deposit details does not exceed $1500;
The method of deposit and/or withdrawal of funds from the trading account is not a bank transfer, bank card and/or Mercuryo payment system.

3.10. The Client’s funds transfer orders shall be executed within the established terms, individual for each payment system, but in some cases, these terms may be increased up to 5 (five) business days.

3.11. Due to the peculiarities of working with the FXCASH affiliate service, the transfer of funds from FxCash to the Client’s wallet in the Company is made in manual mode within one business day from the receipt of funds from FxCash with the correct assignment of the Client’s wallet. If the Client then withdraws funds transferred from the FxCash service from the Company without performing a proportional amount of trading, the Company has the right to withhold a payment system fee of 0.5% from the Client.

3.12. Orders for transfer are executed in the amount not exceeding the free balance of funds on the trading account minus the commissions of payment systems, withheld from the Company at the tariffs of payment systems for carrying out money transfers. The calculation of the free balance is made automatically in real time, taking into account the current loss on open positions and the amount required to secure open positions. In the case of withdrawal by bank transfer the commission shall be withheld from the transfer amount.

3.13. If the funds are not transferred to/from the trading account(s), the Client shall have the right to contact the Company through the feedback form on the Company’s website to clarify the reasons. The Company is obliged to give an answer to the received inquiry within one working day from the day of receipt of the inquiry from the Client.

3.14. The Company reserves the right not to provide or block the bonus reward of the Client, as well as to exclude the Client from participation in promotional actions in case of suspicion of fraud or abuse of the terms of the Company’s promotional actions. The conditions of the promotions can be amended, information about which will be immediately posted on the Company’s website.

3.15. In order to ensure safety, the Company has the right to request from the Client a document confirming his identity, as well as a document confirming the ownership of the account in the payment system.

3.16. The withdrawal of the Partner’s commission for the electronic payment systems is possible only for the verified Clients.

3.17. Payment service is provided by: Paysafe Holdings UK Limited, WM Transfer Ltd, Direct Payment Limited, Cauri Ltd, Getcoin Grupp OU (Registry code14557309, Harjumaakond, Tallinn, Kesklinna Linnaosa, Tuukritn 19-315, 10152), Perfect Money Ltd, NKO Yandex.Money Ltd, NKO Moneta Ltd.