Refund policy and conditions for erroneous replenishment

Return terms

1. In the event of an erroneous replenishment of the trading account by the Client, a refund is made using only those transfer methods that are available in the Personal Account. The size of commissions and other costs for each method of transferring funds are published in the Personal Account and on the Company’s Website and may be changed from time to time by the Company.

2. An application for a refund is created by the Client in the Personal Account and is considered accepted by the Company if the application is displayed in the Client’s Personal Account in the “Operation History” section, as well as in the system for recording client applications of the Company.

3. Refunds are possible only in the same way and to the same details from which the trading account was replenished.

4. The client understands and agrees that when replenishing the account with a bank card, the subsequent withdrawal of funds in an amount different from the replenishment amount can be made no earlier than 10 calendar days from the date of replenishment of the account.

5. Orders for a refund of the Client’s funds are executed within the established time limits, which are individual for each payment system, however, in some cases, these terms can be increased up to 5 (five) business days.

6. Orders for refund are executed in the amount not exceeding the amount of funds replenishing the trading account minus bank fees charged from the Company at the rates of banks for making a money transfer. If the balance on the trading account does not exceed the refund amount, the Client undertakes to replenish the trading account for the required amount from the details belonging to the owner of the trading account.

7. If the funds are not transferred to / from the trading account (s), the Client has the right to contact the Company through the feedback form on the Company’s website to find out the reasons. The Company is obliged to respond to the received request within one working day from the date of receipt of the request from the Client.